These Terms of Use (the “TOU”) apply to the website at https://eisenpay.com (the “Website”) which includes all subdomains present and future. We hope you enjoy your visit and / or use of the Website/App, which may include the use of the “Services”, the propriety software system that Eisen Pay Has developed to facilitate the making of payments to third party individuals or companies around the world (“Recipients”) as well as other related services.
The Services are more fully defined herein below. For further clarity, any mention of the Website in these TOU includes the Services, as the Services are accessed on a subdomain of the Website.
By visiting and / or using the Website, or by clicking the acceptance box upon signing up for an account, you agree to be bound by the terms of the present agreement, the TOU, without any reservations, modifications, additions or deletions. If you do not agree to all the provisions contained in the TOU, you are not authorized to use the Website. The TOU are a legal and binding agreement between you and us.
The Services may only be used by legally-constituted entities including but not limited to corporations, partnerships, and legal organizations (hereinafter “Legal Entities”). If you are an individual using the Services on behalf of a Legal Entity, you represent and warrant that you have the capacity and authority to enter into the TOU on behalf of the Legal Entity, and hereby agree to be bound by the terms of the TOU on behalf of that Legal Entity.
The Website is owned and operated by Eisen Pay (“Eisen Pay”), a corporation located at King's Buildings, Hill Street, Lydney, Gloucestershire, England, GL15 5HE. Where the present TOU refers to “Eisen Pay”, it may refer to Eisen Pay and / or its officers, directors, employees, agents or representatives, depending on the context. Any reference to “we”, “our”, or “us” in these TOU, a Website visitor or user, or the Legal Entity they represent (depending on the context), may be referred to as “you” or “your”. When a Website user has created an account and is logged in to the Services, they may be referred to as a “Logged-in User”. Eisen Pay reserves the right, at any time and without prior notice, to modify or replace any of the TOU. Any changes to the TOU can be found at this URL. It is your responsibility to check the TOU periodically for changes. Your use of the Website & App, following the posting of any changes to the TOU constitutes acceptance of those changes. If we make any substantial changes to the TOU that materially affect your legal relationship with Eisen Pay, we will use commercially reasonable efforts to notify you by sending a notice to the primary email address specified in your account or by posting a prominent notice when you log in to your account for the first time following those changes.
The TOU should be read in conjunction with the Privacy Policy, as both these documents govern your use of the Website & the App.
If you have any questions about the TOU, please contact:
Eisen Pay Compliance compliance@eisenpay.com or: Eisen Pay Compliance King's Buildings, Hill Street, Lydney, Gloucestershire, England, GL15 5HE, United KingdomIn addition to the more specific rules found later in these TOU, you agree that by visiting and / or using the Website / App, you will:
In order to use the Services, you are required to create an account. Accounts are free, and are available to anyone who provides the requisite information. The information required to create an account is the following: a valid email address, your full name, your company name, your company website, and your phone number. This information plus any additional non-mandatory information you submit as part of the sign-up process or at a subsequent time may be referred to in the present TOU or the Privacy Policy as “Account Information”.
As part of the account registration process, you will be asked to choose a password. It is your responsibility to create a password of sufficient strength that cannot easily be discovered by third parties. If you are a Logged-in User, it is strongly suggested that you log out of your account at the end of every session, or not leave a logged-in account unattended for any period of time. Eisen Pay, its affiliates, and their respective shareholders, officers, directors, employees, agents, partners, principals,representatives, successors and assigns (collectively “Representatives”), will not be held liable for any losses or damages, direct or indirect, pecuniary or non-pecuniary, resulting from your failure to log out at the end of the session, an unattended logged-in session, or a third party using the Services with your account information and accessing
your account through any means, and disclaims any responsibility in this regard.
In addition to your personal account, you may choose to add additional team members from your Legal Entity who shall be able to use the Services as part of your account, by submitting additional AccountInformation as described in the Privacy Policy. These individuals may be referred to in these TOU or the Privacy Policy as “Authorized Users”. You shall be responsible for the rights and obligations under these TOU or the Privacy Policy of any Authorized User for whom you have created a sub-account in this manner. Any violations of these TOU by an Authorized User whose account was created by you shall be your sole responsibility, and you shall be liable for any actions taken by Eisen Pay subsequent to such a violation.
Eisen Pay reserves the right to terminate your account, or the account of any Authorized User, at its sole discretion, at any time and for any reason, including but not limited to whether you (or the Authorized User, as applicable) have violated the letter or spirit of the TOU, as more further described here inbelow.
By using the Services, you agree to be bound by the terms of the present section, in addition to the terms found elsewhere in these TOU.
a. Definition of the Services and the Role of Eisen Pay
The Services are a propriety software system that Eisen Pay has developed to facilitate the making of payments to Recipients, as well as additional related functionalities and services such as tax compliance.
Eisen Pay is not a bank or a Money Services Business (“MSB”) and Eisen Pay does not offer banking or MSB services. Eisen Pay only provides the Services which are used to facilitate your making of payments using an Electronic Money Institution license (“EMI”) (as defined in section 4b. below).
b. Acceptance Process
In addition to having an account, in order to use the Services in their entirety, you must submit certain information about you, your Legal Entity, and financial information as more fully described in the Privacy Policy (hereinafter “Onboarding Information”). By submitting this Onboarding Information, you represent and warrant that:
c. Client Agreement
Upon becoming a Client, we shall forward to you a Client Agreement between you (as a representative of your Legal Entity) and a third party financial services partner, which may vary depending on your country of origin (hereinafter “Financial Services Provider”). The Client Agreement governs the making of payments to Recipients, facilitated by the Services. It is your responsibility to execute this Client Agreement with the Financial Services Provider, and to adhere to the terms and conditions therein at all times when using the Services.
Notwithstanding that Eisen Pay has contracted with the Financial Services Providers we use, we have no control over their activities or business nor the terms and conditions of the Client Agreement.
Eisen Pay acts only to facilitate payments made to Recipients via the Financial Services Provider. Eisen Pay or its Representatives shall not be held liable for any losses or damages, direct or indirect, pecuniary or non-pecuniary, resulting from the actions or omissions of any Financial Services Provider, or your violation of the terms of any executed Client Agreement, and expressly disclaims any responsibility in this regard.d. Payment of Fees
By using the Services, you agree to pay the applicable fees as outlined on the pricing section of our website or negotiated in your Client Agreement, which shall also be communicated with you upon your becoming a Client (hereinafter “Fees”). Standard fees are listed in U.S. dollars, however, fees may vary according to the currency chosen for payment. As a Logged-in User, detailed fees can be found in your account under “Fee Schedule”. Fees do not include any applicable taxes in any form, duties, export or import fees, or any similar governmental charges; you shall solely be responsible for payment of any such charges and shall indemnify Eisen Pay for any claim MADE against Eisen Pay, its affiliates or their respective Representatives in connection therewith. The Fees may be adjusted from time to time; you will be given sufficient notice upon adjustment of the amount of the Fees.
Payment of the Fees shall occur without your intervention. Our Financial Services Provider shall add the Fees to your payments made to Recipients.
e. Third Party Payment Providers
You may choose to use the Services to make payments to Recipients via “Third Party Payment Providers” such as PayPal. When you use these Services in this manner, you acknowledge and agree that you will comply with any Terms of Service or User Agreement or similar contract between you and the Third Party Payment Provider. Eisen Pay or its Representatives shall not be held liable for any losses or damages, direct or indirect, pecuniary or non-pecuniary, resulting from the actions or omissions of any Third Party Payment Provider, and expressly disclaims any responsibility in this regard. Any fees for use of a Third Party Payment Provider to make payments to Recipients shall be borne by you. In addition to the fees owed to the Third Party Payment Provider, you shall also pay the Fees payable to Eisen Pay.
f. Additional Terms
By using the Services, you acknowledge and agree that any payments to Recipients that are facilitated by using the Services are made for services rendered that in no way violate any applicable civil or criminal law, in either your jurisdiction or the jurisdiction of the Recipient.
Furthermore, both Eisen Pay and any Third Party Payment Provider retain the absolute right to refuse to offer the Services or facilitate or complete any payments to Recipients where payments are to be made for services that we or the Third Party Payment Provider may consider “high risk” or that in any way violate any Client Agreement. This paragraph shall apply even if you have been accepted use the services generally.
a. General
The content, arrangement and layout of the Website and Computer Code (as defined below) are proprietary to Eisen Pay, either owned or under license, and may not be copied, imitated, reproduced, displayed, distributed, transmitted, decompiled, derivative works made from or otherwise used without the express permission of Eisen Pay, or as permitted by the functionality of the Website or these TOU. Any unauthorized use of the content, arrangement or layout of the Website, Computer Code, images, logos, videos, audio or trademarks found in the Website or any derivative works thereof may violate civil or criminal laws, including but not limited to intellectual property laws, and Eisen Pay may take action accordingly.
The above paragraph further applies to third party property used as part of the Website, including but not limited to third party Computer Code. For the purposes of the present section, “Computer Code” includes but is not limited to source code in any programming language, object code, frameworks, CSS, PHP, or JavaScript or similar files, templates, modules, or any similar files, and related documentation.
If you choose to communicate to Eisen Pay suggestions for improvements to the Website and / or the Services, (collectively, “Feedback”), Eisen Pay shall own all right, title, and interest in and to the Feedback and will be entitled to use the Feedback without restriction. You hereby irrevocably assign all right, title and interest in and to the Feedback to Eisen Pay and waive in favor of Eisen Pay, it”s successors and assigns all your moral rights in the Feedback, and agree to provide Eisen Pay such assistance as Eisen Pay may require to document, perfect, and maintain Eisen Pay’ rights to the Feedback. You acknowledge and agree that, by providing any Feedback to Eisen Pay, you are not entitled to any compensation or reimbursement of any kind from Eisen Pay under any circumstances.
b. Application Programming Interface (“API”)
If you choose to download and use the Eisen Pay API, no ownership in the API or its constituent Computer Code is transferred to you. We hereby grant you a non-exclusive, worldwide, personal, non- transferable, non-assignable, non-sublicensable, royalty-free license to use the API as contemplated in the API documentation.
From time to time Eisen Pay may provide links to other websites or services. Links from the Website may take you to websites or services not covered by these TOU. When you access third party resources on the Internet in this manner, you do so at your own risk. Eisen Pay provides those links as a convenience to you and Eisen Pay takes no responsibility for your use of those other websites or services or protection of your privacy (including collection of your personal information) on those other websites or services. We encourage you to check the Terms of Use and / or Privacy Policy of any website or service you visit. Eisen Pay does not make any claim or warranty whatsoever about the content of those websites or services to which we link, or any products or services available through those websites 2.90 mln or the third parties operating those websites.
In no way will Eisen Pay or its Representatives be held responsible for any damages, direct or indirect, pecuniary or non-pecuniary:
From time to time, the Website may be unavailable for periods of time for maintenance and / or modifications to the Website. While we will endeavour to make this unavailability as brief as possible,
Eisen Pay or its Representatives shall not be held liable for any losses or damages, pecuniary or non-pecuniary, resulting from the interruption of the normal functioning of the Website, and disclaims any responsibility thereto.
This section applies to the extent that you or Eisen Pay process data to which European data protection laws apply.The term “GDPR” also “General Data Protection Regulation”, means the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, as amended from time to time.
The terms “Personal Data”, “Data Subject”, “Data Controller”, “Data Processor” and “processing” shall have the meaning given to them in the GDPR. “EU Data Protection Laws” means any applicable laws relating to the protection of personal data including but not limited the GDPR, national laws relating to data protection, applicable industry standards, the EU- US Privacy Shield Framework, any guidance issued by a competent data protection authority in the UK or at a place of business of the Client if the Client has a place of business in the EU.
In this Agreement, a Party that acts as a Data Controller with respect to certain Personal Data shall be referred to as a “Controlling Party” and a Party that acts as a Data Processor with respect to certain Personal Data shall be referred to as a “Processing Party” with respect to the Personal Data in question.
Nothing in this Agreement shall make the Parties joint Data Controllers. Each Party shall refrain from any communication or other acts vis-à-vis third parties that may declare, imply or suggest that the parties are joint Data Controllers.Each Party has taken commercially reasonable steps to maintain appropriate administrative, organisational, physical, and technical safeguards for protection of the security, confidentiality and integrity of Personal Data.
Each Party shall:
You are aware that international payment transactions frequently require the transfer of Personal Data outside the EEA. The prohibition on transfers to third countries shall not apply to Personal Data processed by Eisen Pay in connection with such international payment transactions. Instead, you shall at all times ensure that you have:
You shall indemnify Eisen Pay for any loss (including but not limited to claims by Data Subjects or fines imposed by regulators or courts) caused by the Client’s failure to comply with this section. If you are an individual trader or Eisen Pay otherwise processes Personal Data of an individual within your organisation for the purposes of administrating the business relationship or providing the Services under this Agreement (“Personal Client Data”), Eisen Pay shall process such data in accordance with its published privacy policy (which can be found here: Privacy Policy and applicable laws. You are aware that Personal Client Data related to customer due diligence may be processed by Eisen Pay for a minimum of 5 years after the end of the business relationship. You are obliged to bring Eisen Pay’ privacy notice to the attention of the individual whose Personal Client Data is being processed. You are further obliged to procure and maintain all relevant consents from individuals within your organisation for the processing of Personal Client Data by Eisen Pay. You shall indemnify Eisen Pay against any claims of unlawful data processing that is due to your breach of this section.
The Client shall reimburse Eisen Pay for any reasonable cost incurred in connection with directly dealing with individuals whose Personal Client Data are being processed, including but not limited to cost incurred in connection with any individual’s data subject access requests, deletion requests, complaints resolved in favour of Eisen Pay, data migration requests or the exercise of any other individual rights under the GDPR or other applicable laws.
TOU You agree that Eisen Pay, in their sole discretion, with or without cause, has the right (but not the obligation) to block your IP address, revoke your account credentials, or otherwise terminate your access to or use of the Website (or any portion thereof), immediately and without notice, for any reason, including, without limitation, if Eisen Pay believes that you have acted inconsistently with the letter or spirit of the TOU or the Privacy Policy, or have violated your Client Agreement. Eisen Pay may also, in their sole discretion and at any time, discontinue providing the Website, or any portion thereof, with or without notice. You agree that Eisen Pay shall not be liable to you or any third party for any losses or damages, pecuniary or non-pecuniary, resulting from termination of your access to the Website, or from Eisen Pay’ termination of the Website or any part thereof.You may also choose to terminate your access to the Website by cancelling your account. If you wish to cancel your account, please contact us at support@eisenpay.com.
Termination of the Website or your access to the Website shall terminate the present TOU as between you and Eisen Pay. All provisions of these TOU which by their nature should survive termination of these TOU shall survive termination, including without limitation, intellectual property provisions, disclaimers, indemnity and limitations of liability.
You expressly understand and agree that your use of the Website, the information thereon or materials downloaded therefrom, or any activity arising from your use of the Website or the information thereon or the materials downloaded therefrom is at your sole risk. The Website, any materials downloaded therefrom, or any third party materials, are provided on an ” as is” and “as available” basis, and you will be solely responsible for any damage to your computer system or loss of data that results from the download, stream or access of any material obtained through the use of the Website or any other functionalities of the Website, or losses or damages (financial or otherwise) resulting from your use of the Website, the information thereon, any materials downloaded therefrom, or any activity arising from the use of the Website, the information thereon or any materials downloaded there from.
The information or resources provided through the Website, written or produced by Eisen Pay staff,freelance writers or other subcontractors hired by Eisen Pay are expected to be as accurate as possible at the time of writing or production, and every effort has been made to ensure that the information from the Website is as accurate and up-to-date as possible. However, certain information may change, and your pics
errors or omissions may occur, and Eisen Pay shall not be responsible for any loss or damage, financial or otherwise, resulting from changes or errors in information, or any omission, on the Website or the information thereon; Eisen Pay expressly disclaims all warranties of any kind, whether express or implied, including but not limited to: warranties of title and non-infringement; warranties that the Website, the information thereon or any materials downloaded therefrom, and any third party materials or third party services accessed via the Website will be uninterrupted, error-free, accurate, reliable and free from virus and other harmful components; and the implied warranties of ability and fitness for a particular purpose. Eisen Pay, its affiliates and their respective Representatives, do not warrant that:
In no case will Eisen Pay, its affiliates, or their respective Representatives or licensees be liable for any indirect, special, consequential, exemplary, punitive damages or other damages, or for any losses, damages, liabilities, costs and expenses arising out of or relating to
Eisen Pay disclaims any responsibility where we, our Financial Services Providers or any Third Party Payment Provider fails to fulfill any contractual obligations due to an act of God or to any force majeure event You expressly understand and agree that Eisen Pay, its affiliates, or their respective Representatives or licensees shall not be liable for any direct, indirect, incidental, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses, in contract, tort, strict liability, negligence, general civil liability or any other cause of action under legal or equitable theory, relating to the Website / App, the information on the Website, the use of the Website / App, activities arising from your use of the Website, any third party materials on the Website, access to or use of any third party services available through the Website / App, or any materials downloaded
from the Website. This limitation of liability applies, without limitation, to any damages or injury caused by any error, omission or other failure of performance by Eisen Pay, its affiliates, business partners (including but not limited to our Financial Services Providers), agents or other subcontractors; any interruption, defect or delay in operation or transmission, including communication line failure; any computer virus; and any theft, destruction or alteration of, or unauthorized access to or use of, any electronic records. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above exclusions and limitations may or may not apply to you.
Notwithstanding any other term of the TOU or any act or failure to act by Eisen Pay or its Representatives, you agree to indemnify, defend and hold harmless Eisen Pay, its affiliates and their respective Representatives where applicable, from and against any damages, liabilities, costs and expenses (including attorneys’ fees), claims or demands, arising out of
The TOU and your use of the Website shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, in force at the time, excluding any rules of private international law or the conflict of laws which would lead to the application of any other laws. Regardless of where you access the Website, you agree that any action arising out of or relating to the TOU or your use of the Website shall be filed and adjudicated only in the courts located in Toronto, Ontario, Canada, and you hereby irrevocably and unconditionally consent and attorn to the exclusive jurisdiction and venue of such court over any suit, action or proceeding arising out of the TOU or your use of the website.
Notwithstanding the foregoing, Eisen Pay shall have the right to bring action against you in courts of competent jurisdiction in the jurisdiction in which you reside or are located: